Custom Order Policy

    1. Bill’s Woodshed appreciates the opportunity to create unique items especially for you. As such, please note that custom and/or personalized items are non-returnable and non-refundable. 
    2. All of Bill’s Woodshed products are hand-crafted.  Due to the artisanal and hand-crafted nature of our products, variations are to be expected. Each item is unique – not exactly alike. Images on our websites will certainly vary from your actual piece.
    3. A non-refundable 50% deposit will be taken upon acceptance of the quote.
    4. The remaining 50% is due when your order arrives. 
    5. If you choose to cancel your custom-ordered item(s) prior to delivery, your 50% deposit will not be refunded.
    6. A delivery date will be determined once your order has been submitted and receipt of the  50% deposit has been confirmed.
    7. Bill's Woodshed accepts payment via Zelle / Paypal, credit/debit card, check or cash.  If you wish to pay via Zelle or Paypal, please pay to: billswoodshed@gmail.com.
    8. Generally, there is a 35-day (not including holidays) turnaround on all custom/personalized orders. The turnaround time depends on the size and details of the order and may vary from order to order. 
    9. Once production has begun, the order cannot be modified in any manner.
    10. While we strive with all due diligence to complete each order within the time frame provided, there are times when circumstances beyond our control prohibit us from doing so. If such a case arises, you will be notified immediately.
    11. If you choose to cancel the order, the 50% deposit will not be refunded.
    12. Farmer’s Market (Local) Orders ONLY:  Any custom order not picked up by the customer within 7 days of the agreed-upon pick up time becomes the property of Bill’s Woodshed.
    13. Bill’s Woodshed is not responsible for damage incurred to any custom order once it has left our store.  
    14. Your quote is valid for 14 days from the delivery date of the quote.  If the 50% deposit is not received within that time frame, Bill’s Woodshed will consider the quote/order closed.
    15. Submitting your order and remitting the 50% deposit signifies your agreement to these terms.
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