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Returns / Refund Policy
- Any unused item purchased from stock (i.e. not custom-made), except clearance merchandise, may be returned within 7 days of the original shipping date for a complete refund.
- After 7 days, a 25% restocking fee will be charged.
- Refunds/returns after 14 days from the purchase date will not be accepted.
- The product must be in the same condition as when received.
- If the product is received damaged, please reach out to us. We will do everything we can to rectify the situation.
- If the provided “Care Instructions” have not been followed and item is damaged due to incorrect care, the item will not be replaced.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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Bill’s Woodshed appreciates the opportunity to create unique items especially for you. As such, please note that custom and/or personalized items are non-returnable and non-refundable.
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